Call centers have been axed or trimmed at many places, including IKEA, Duolingo, Best Buy, etc. Who wrote this, the Wizard of Oz?
Edit:
The research stems from Chicago School of Business and not in an economic or rigorously scientific field. Funding came in part from a “Center for Applied Artificial Intelligence” and a “Center for Entrepreneurship and Innovation”.
Call centers have been axed or trimmed at many places, including IKEA, Duolingo, Best Buy, etc. Who wrote this, the Wizard of Oz?
Edit: The research stems from Chicago School of Business and not in an economic or rigorously scientific field. Funding came in part from a “Center for Applied Artificial Intelligence” and a “Center for Entrepreneurship and Innovation”.
Take those as you may.