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Call centers have been axed or trimmed at many places, including IKEA, Duolingo, Best Buy, etc. Who wrote this, the Wizard of Oz?
Edit: The research stems from Chicago School of Business and not in an economic or rigorously scientific field. Funding came in part from a “Center for Applied Artificial Intelligence” and a “Center for Entrepreneurship and Innovation”.
Take those as you may.
https://www.theverge.com/news/657594/duolingo-ai-first-replace-contract-workers
Fuck off with this Ai apologist bullshit.
